Return & Refund Policy

Last updated: 21st April, 2026

At QITBD (qitbd.com), we aim to ensure transparency and fairness in all transactions. Please review our return and refund terms carefully before making a purchase.

1. Digital Products & Services

DG Guard

DG Guard is a usage-based software service. Billing is applied after usage, not in advance.

Refund Policy:

• No refunds are applicable for DG Guard, as charges are incurred only for actual usage.

DG Parking

DG Parking operates on a prepaid credit system, where users purchase credits and consume them over time.

Refund Policy:

• Users may request a refund for unused credit balance.
• Once processed, the unused amount will be refunded through the original payment method or an agreed alternative.
• Credits that have already been used are non-refundable.

2. Physical Products

Thermal Rolls

We maintain strict quality standards for consumable products.

Return & Refund Policy:

• Returns are accepted within 7 days of purchase.
• Product must be unused and in original condition.
• Eligible returns will receive a 100% refund.

Android Devices

We provide after-sales support to ensure long-term usability.

Warranty & Service Policy:

• 1 Year Free Repair Service (labor/service only).
• Parts or replacement components are not included and will be charged separately.
• Warranty does not cover physical damage, misuse or unauthorized modifications.

3. General Conditions

• Refund requests must be initiated through our official support channels.
• Proof of purchase (invoice/order ID) is required for all return/refund claims.
• Refund processing time may vary depending on the payment method.
• QITBD reserves the right to verify claims before approving refunds.

4. Contact Us

For any return, refund or service-related inquiries, please contact us:

QIT Solutions

Email: support@qitbd.com
Phone: +880 1711 999038